Delivery & Returns

We’re committed to delivering your orders quickly and efficiently!

1. Processing Time

Ready-Made Items: Ships within 1-3 business days.

Customised Items: Ships within 5-7 business days, depending on the complexity of the design.

2. Shipping Options

Express Shipping within UK (2-3 business days)

International Shipping (delivery times vary by location; typically 2 to 5 business days)

3. Shipping Costs

Calculated at checkout based on your location and the item(s) your ordering.

4. Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email or SMS to monitor its progress.

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We want you to love your purchase! If you’re not satisfied, here’s how we can help:

1. Eligibility for Returns

Items must be returned within 14 days of delivery.

Items must be unused, unwashed, and in their original condition with all tags attached.

Customized Items: Non-returnable unless there is a defect or error on our part.

2. How to Request a Return

Contact us via email at [insert your customer service email] with your order number and reason for the return.

We’ll provide instructions on how to send the item back to us.

3. Refunds

Refunds will be processed within 7 business days of receiving the returned item.

Shipping costs are non-refundable unless the return is due to a mistake on our end.

4. Exchanges

Need a different size or item? Contact us within 14 days of delivery, and we’ll arrange an exchange (subject to stock availability).

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For more details or assistance, visit our Contact Us page or email us.